Adding the widget to wordpress

The WordPress plugin makes it easy to add a chat widget to your website without manually adding widget code. You can add live chat to your WordPress site and connect it to Text to use AI agents, workflows, visitor tracking, and more.

If your site runs on WooCommerce, the plugin automatically brings ecommerce insights into chat.

Installation options

 

You can install and connect the plugin in three ways:

 

Before you start, make sure you have the following:

WordPress version: 6.0 or higher

PHP version: 7.4 or higher

Text account (can be created during setup)

 

From the WordPress Plugin Marketplace

 

Install the plugin directly from your WordPress Admin Panel.

From Text

Start in Text by creating a widget, then follow the guided steps to install the plugin in WordPress.

Manual installation (.zip file)

Upload and install the plugin .zip file from the WordPress Plugin Directory manually if installation from the marketplace is not available.

 

Using Shopify instead? → Learn how to add the chat widget to your Shopify store.

Prefer Google Tag Manager? → See how to add the chat widget with Google Tag Manager (GTM).

Install from the WordPress Plugin Marketplace

Start in your WordPress Admin Panel.

Step 1: Install and activate the plugin in WordPress

In your WordPress admin dashboard, go to Plugins → Add Plugin, search for the AI Chatbot by Text plugin, then click Install Now and Activate.

 

WordPress Plugins page showing the ‘AI Chatbot by Text’ plugin and highlighted ‘Install Now’ button.

 

Step 2: Connect the plugin to Text

Open the Text tab in your WordPress sidebar, click Connect Text, and log in or sign up for a Text account.

 

WordPress dashboard showing the Text plugin setup screen with a highlighted ‘Connect Text’ button.

 

Step 3: Complete the setup

Complete the setup in Text to finish connecting your website.

 

You can check the widget status and manage all website widgets in Settings → Website widgets. 

If the status does not change to Connected, visit your site and interact with the widget to trigger activity. The status should then update to Connected.

 

Text dashboard showing connected website widgets with a WordPress integration marked as connected and management options menu open.

 

Install from Text

Start from your Text account. 

Step 1: Open your widget settings

Go to your Text dashboard, then head to Settings → Website widgets. 

Step 2: Enter your website URL

Enter the URL of the website where you want to add the widget, then select Continue.

 

Text website widgets settings page showing website URL entry field and highlighted ‘Continue’ button for connecting a WordPress site.

 

Step 3: Select how to connect the widget to your website

You’ll be prompted to use the WordPress installation method. To continue, go to your WordPress admin dashboard and follow the installation steps.

 

Clicking “Add to WordPress” will take you to the plugin page in the WordPress Plugin Directory.

 

Text widget setup screen showing WordPress selected as the connection method and highlighted ‘Add to WordPress’ button.

 

Step 4: Install and activate the plugin in WordPress

In your WordPress admin dashboard, go to Plugins → Add Plugin, search for the AI Chatbot by Text plugin, then click Install Now and Activate.

 

WordPress Add Plugin screen showing the ‘AI Chatbot by Text’ plugin with the ‘Install Now’ button highlighted.

 

Step 5: Connect the plugin to Text

In WordPress, open the Text tab from the sidebar, then click Connect Text.

 

WordPress dashboard showing the Text plugin connection screen with the highlighted ‘Connect Text’ button.

 

Step 6: Complete the setup and check widget status

Log in to your existing Text account to connect Text to WordPress. Your widget should then be active.

You can check its status in Settings → Website widgets.

 

WordPress dashboard confirming the website is connected to Text with the ‘Manage website widgets’ option highlighted.
 

 

If the status does not update, visit your site and interact with the widget. This should trigger activity and change the status to Connected.

 

Text website widgets dashboard showing a connected WordPress website with customization and management options.

 

Install manually using a .zip file

Use this method if you cannot install the plugin from the marketplace.

Step 1: Download the plugin .zip file

Go to the WordPress Plugin Directory, search for AI Chatbot by Text, and Download the .zip file.

 

WordPress Plugin Directory page for ‘AI Chatbot by Text’ with the highlighted ‘Download’ button.

 

Step 2: Upload the plugin

Navigate to Plugins → Add Plugin and select Upload Plugin. Choose the .zip file from your downloaded files.

 

WordPress Add Plugins page showing the Text plugin ZIP upload process with highlighted ‘Upload Plugin,’ ‘Choose file,’ and ‘Install Now’ buttons.

 

Step 3: Install and activate the plugin

Click Install Now, then select Activate Plugin.

Step 4: Connect the plugin to Text

Open the Text tab from the sidebar, then click Connect Text to complete the installation.

 

Text dashboard confirmation screen showing the website widget is live and connected successfully.

 

WooCommerce compatibility

If your WordPress site uses WooCommerce, the plugin automatically adds ecommerce insights to chat so your team can deliver faster, more personalized support during live conversations.

For example, agents can see what a customer has in their cart and view product details in real time, making it easier to answer questions, reduce friction, and help close more sales.

These may include:

Customer cart contents

Product details

 

If WooCommerce is not installed, the website widget will still function normally, but ecommerce data will not be available.