AI Agent

AI agent

Automate sales and customer service with AI that’s smart, responsive, and always on.

Designed to think, built to act

Your smart conversational assistants understand the goal, figure out the steps, and get things done, powered by large language models.

At Octalas, You set the rules

AI agents handle the steps

Customers get instant answers

Your team will see the lift

Website  tracking

 

They track visited pages, time on site, and more for deeper chat context in real-time support.

 
Past ticket history

Your agents have access to previous conversations to avoid repeating questions.

 

Task delivery

 

Smart assistants deliver results with a customer-focused approach, without exact commands.

Customer details

 

AI assistants can personalize every reply with names, emails, and purchase history for more human-like chat experience.

Context-aware AI

 

They seamlessly chat with customers and perform tasks in the background to maximize usability.

Archived chat context

 

AI agent pulls context from past conversations to act with full awareness.

 

Integrations & auto data

 

They can add data from apps and services to the Text App ecosystem.

 Ecommerce sales data
 

Agents know what customers bought before, so they can help them buy again or discover something new.

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An informed assistant in your chat window

Blending vector, hybrid, and web search to deliver accurate, real-time answers, powered by large language models.

Knowledge hub

Pulls information from your trusted sources with their built-in repository.

Active web search

Scans the internet for the latest info, ensuring up-to-date details in chats.

Live-streamed processing

Reduces wait times by sharing their thinking in real time.

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Personal touch to bring it all together

Natural and intuitive AI chat agent that speaks your brand language automatically.

Knowledge Hub

AI-generated answers and resolutions are powered by your business knowledge.

Customer Data Platform

Personal replies are enriched with customer data from every source.

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Monitored usability and performance at its finest

Track how your goal-oriented assistant performs and where they need backup.

 

Resolved chats

An AI-generated report tells you how well the agentic AI managed the multi-turn conversation flow.

CSAT score

Quick post-chat form ratings, where customers can rate their experience with smart conversational assistant.

CSAT survey responses

Survey responses where you can see your clients’ chat experience with LLM-backed automation.

Frequently asked questions

What is an AI agent?

An AI agent is a smart assistant that understands your requests and can take action (like scheduling meetings, sending reminders, or pulling information) without you needing to manually do it.

Chatbots are built for simple conversations. AI agents go further: they understand goals, remember context, use tools, and complete real tasks for you.

 

From scheduling and follow-ups to summarizing content, managing workflows, and sending updates, AI agents are designed to support a wide range of business and personal productivity tasks.

No, you can type naturally. AI agents understand your intent, break it down into steps, and figure out the best way to get it done.

Yes. AI agents can integrate with common apps and tools to take action directly within your existing workflow.

The combination powers context-aware responses by retrieving the most relevant information — using semantic similarity (vector), a mix of keywords and meaning (hybrid), and real-time data from the internet (web) — to ground the AI’s answers in accurate, timely context.

You can adjust the response length and tone of voice manually from the provided options or choose the automatic option. The AI agent will match the responses’ length and tone to the provided knowledge sources.

Absolutely. We use secure APIs, permissions, and data handling practices to ensure your information is protected and always under your control.

Yes, you can use AI Skills, Workflows, Knowledge Hub, and response personalization options to ensure the AI agent speaks your brand identity and customers are confident in using it.