Help & FAQs

Yes. Every Text plan starts with a 14-day free trial, and no credit card is required to get started. During the trial you get full access to Text AI Agents, live chat, help desk tools, and AI Copilot so your team can run real conversations and see results before making any decision.

Help desk software is usually priced per user per month, ranging from $10 to $200 depending on features and AI capabilities. Text's help desk pricing follows the same per-user model and includes unlimited tickets in every plan:
Essential: $19/user/month — shared inbox, ticketing, AI ticket classification, 3 workflows (300 monthly executions)
Growth: $79/user/month — adds tag suggestions, ticket summaries, advanced reporting, 10 workflows (1,000 executions)
Elite: Custom offer — adds SLAs, a dedicated team that deploys for you, on-demand reporting, audit logs, and custom workflow limits
We don't charge per ticket or per resolution, so scaling support doesn't trigger surprise bills — your costs stay tied to team size, not volume. Yearly billing saves up to 24%. Start free, no credit card required.

AI chatbot pricing ranges from free (basic rule-based bots) to $500+/month (enterprise AI platforms). With Text, the AI chatbot — what we call the AI Agent — is included in every paid plan and priced per license, per month:
Essential: $19/user/month — 1 AI Agent, 10 resolutions
Growth: $79/user/month — 10 AI Agents, 200 resolutions
Elite: Custom offer — 50 AI Agents, custom resolutions, built and run for you
We charge per resolution, not per conversation. A resolution counts only when the AI Agent solves at least one customer question — and there's just one charge per conversation, even if multiple questions get solved. No solution, irrelevant answers, test chats, or spam don't count. Need more capacity? Add a 50-resolution package for $49.50 anytime, no plan change required. Yearly billing saves up to 24%. Start free — no credit card needed.

An AI Agent in Text is a fully autonomous customer service agent that handles conversations across chat, email, and social from a single interface. It is trained on your knowledge sources, including help docs, your website, and FAQs, and can resolve, escalate, or hand off conversations based on rules you define.

AI Agents are included in every Text plan. Usage is measured in AI Agent resolutions. A resolution is counted when the AI Agent provides an answer that directly solves at least one customer question. If the AI transfers the conversation to a human without answering, it doesn't count as resolution. One resolution is charged per conversation, even if multiple questions are solved.

Each plan comes with a monthly package of included resolutions: 10 on Essential, 200 on Growth, and 2,000+ on Enterprise. If you exceed your limit, a refill package of 50 resolutions is automatically added for $49.50 ($0.99 per resolution) so your AI Agent keeps working without interruption. Learn more about resolutions and pricing.

Most AI customer service platforms charge either per agent seat, per AI session, or per resolved conversation. These models can make costs unpredictable as your volume grows.

Text is built around a model where AI does more of the work over time, so your cost per resolved conversation goes down as your AI Agent handles a larger share of cases. You are not paying a usage meter every time your AI answers a question.

Text plans reflect the value AI delivers, not just the number of people on your team. As your AI customer support agent handles a greater share of conversations, your effective cost per resolved case goes down. This is different from legacy helpdesk pricing, where every new agent adds a fixed monthly cost regardless of how much AI is doing.

Talk to our team to understand how Text pricing maps to your current agent count and conversation volume.

Yes — live chat is built into every Text plan, not sold as a separate product. Live chat software typically costs $15–$150 per user per month elsewhere; with Text it's part of the same per-seat license:
Essential: $19/user/month — unlimited chats, 50 live visitors tracked, AI reply suggestions
Growth: $79/user/month — 400 live visitors, advanced widget customization, unlimited chat history, 30 campaigns
Elite: Custom offer — white-label widget, on-demand reporting, and custom limits on visitors tracked and campaigns

Text AI Agents and your human team work across AI live chat, email, social media, and messaging apps from one unified inbox. Every conversation, regardless of channel, lands in a single workspace with full customer context. There is no need for separate tools for each channel.

AI customer service reduces costs by automating the high-volume, low-complexity cases that currently consume most of your team's time. Instead of hiring more agents to keep up with growing conversation volume, your Text AI Agent absorbs the increase.

Beyond ticket deflection, Text turns support into a revenue channel. AI Agents for ecommerce can make product recommendations, recover abandoned carts, and create upsell moments at scale, adding revenue that offsets the platform cost and often exceeds it. Use the AI Agent ROI calculator to estimate your potential savings.

Yes. You can adjust your Text plan at any time as your needs change. There are no long lock-in contracts by default. If your AI Agent starts resolving more conversations than expected, our team will work with you to find the right plan structure for your growth.

Yes. Text is built for teams that need enterprise-grade security, compliance, and scale. The platform includes SOC 2-level security, GDPR compliance support, role-based permissions, real-time supervision of AI Agents, and dedicated implementation support.

Custom plans are available for large organizations with specific volume, integration, or compliance requirements. Teams like Wembley Stadium run Text at scale across multiple channels and use cases.

Most teams have their first Text AI Agent live within minutes. You point Text at your existing knowledge sources, such as a website URL, help docs, or FAQ pages, and the AI builds its knowledge base automatically. From there you can deploy it to handle live conversations immediately, then refine its behavior based on real results.

There is no lengthy implementation project required to get started.