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Octalas offers solutions for both automated and human interactions. For instance, greeting messages can automatically grab users’ attention while they browse.
Agents can manually invite chosen prospects with custom notes, offering website visitors direct communication where it’s most beneficial.
Maintain high levels of customer engagement with HelpDesk, a simple ticketing system that provides the right tools for the job.
Save time with automated Workflows, resolving multiple cases with bulk actions, tagging, categorizing, and prioritizing tasks with ease. Allow your agents to nurture customers with the personal approach they deserve.
Integrate your CRM systems and analytics with LiveChat®.
Whether you are measuring ad clicks, checkouts, subscriptions, or any other business metric, LiveChat® analytics fits the bill. Our solution can be perfectly tailored to your web environment and ecommerce objectives.
Provide premium pre-and-post-purchase support to delight customers with ongoing stellar support available 24/7.
Consolidate your online communication tools with LiveChat® Marketplace integrations, improving rates and enhancing user experience with additional solutions.
Manage all social media channels conveniently in one place with LiveChat® integrations. Respond to followers directly from the LiveChat® app to drive engagement.
Close deals effectively with video calls, presenting the human face of your enterprise brand. Facilitate seamless transactions through the LiveChat® app.
