Analytics

Octalas AI ChatBots

Data that helps grow relationships

When data leads, a better user experience follows. Get valuable insights with our AI  ChatBot reports.

See all chats

Track the total number of chats between ChatBot and users.

Discover the busiest period

Use the heatmap to find out when your users are the most active.

Track the numbers & users

Understand what's the average engagement in the chat.

Learn average number of chats

The average number of messages sent to your chatbot shows you the trend in the length of a typical chat.

Review popular interactions

Check which topics repeat the most to see where your users’ interests lie.

Track the number of users

See how many users chat with your chatbot.

Octalas AI ChatBots

See humans behind numbers

Get to know people who talk with your chatbot and build relationships.

Dedicated profile for each user

Our ChatBot automatically saves every user to the Users database. View collected details about the user and their chats.

Assign users to segments

An automated chat can be the beginning of valuable relationships with your customers. Assign users to custom groups that you’ll target in your next marketing campaign.

Improve customer experience using past chats

Archives give you valuable information about your chatbots’ past conversations. Use this knowledge to build better chatbot Stories and improve customer satisfaction.

Analyze chats

See what happened during the chat, check collected data, and examine failed

Get context

Archives are linked to Users, so you can get a full context of every single chat.

Learn from mistakes

Discover weak spots of your chatbot Story and make improvements.