Connecting Messenger

Integrations Hub

The Messenger integration connects your Facebook pages to Text, so you can manage customer messages directly from your inbox.

Handle conversations, assign them to teammates, and reply faster without switching tools.

What do you need to link Messenger to Text?

 

Make sure you have:

Login details to your Facebook account (email or phone number and password).

Admin access to the Facebook pages you want to connect (they must be added to your Facebook profile or business account).

 

How to set up Messenger?

 

In Text, go to Settings > Messenger.

Click Continue with Facebook, and log in with your Facebook credentials.

Follow the Meta setup wizard:

Select the Facebook pages you want to connect.

Choose your Business account.

Review and accept the required permissions.

Click Save to finish the setup in Meta.

  4. Back in Text, click Connect next to the pages you want to start receiving messages from.

 

Text Messenger integration settings page with a list of connected Facebook pages, connection statuses, and “Connect” buttons. The interface includes a left navigation sidebar for communication channels and a tooltip explaining how to connect pages to manage customer messages in the Inbox.

 

Redirect your customers to a specific fanpage

 

You can easily test your fanpage connection or copy a chat link for a specific fanpage, without leaving the Text.
Simply, click on the open button next to the page you want to share and copy the link or share a QR code.

 

Text Messenger settings dashboard showing connected Facebook pages and Messenger chat link management. A QR code popup allows users to scan or copy a Messenger chat link, while the main table displays page names, IDs, connection status, and actions such as Open and Connect. The interface includes a sidebar for channel settings with Messenger enabled.

 

 

Disconnecting a Facebook page

 

You can disconnect a Facebook page to stop receiving messages from it in Text. The page will remain on your list, and you can reconnect it anytime.

 

Text Messenger settings page displaying connected and disconnected Facebook pages. The dashboard includes page names, page IDs, connection statuses, Messenger links, and actions such as Open, Connect, and Disconnect. The left sidebar shows communication channels including Website widget, Email, Messenger, Twilio SMS, and Chat page, with Messenger enabled.

 

To disconnect a page, go to the Messenger settings, hover over the page you want to disconnect, and click the unlink icon.

To reconnect a page, click Connect next to it.

 

You can disconnect any page connected to your organization, even if it was connected by someone else. However, only admins can reconnect it.

 

How to remove Facebook pages from Text

 

Removing a page revokes Text’s access to it in Meta. The page will be removed from your list, and you’ll need to reconnect to it through Meta if you want to use it again.

In Messenger settings, click Manage access to pages to open the Meta wizard.

In the Meta wizard, remove access for the pages you want to disconnect.

Save changes to finish the process.