Chatbots vs Conversational AI: Key Insights for Your Business Strategy
“Let’s add a chatbot.” “We need conversational AI.” They sound similar. Sometimes they’re used interchangeably. But they’re not the same thing. Chatbots are automated programs that simulate human conversation, typically interacting with users through text-based interfaces and responding to queries using predefined scripts or rules. Conversational AI refers to technologies powered by artificial intelligence that […]
Read More




