Terms & Conditions

These Terms & Conditions govern the use of services, websites, software, platforms, AI systems, and digital products provided by Octalas AI, a brand of the Octalas Group.

By accessing or using our services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not use our services.

Company Information

Services Provided

Octalas AI develops, licenses, implements, and supports AI-powered solutions including:

• AI chatbots
• AI help desk systems
• AI customer support agents
• AI automation tools
• Conversational AI platforms
• Business workflow automation
• Custom AI integrations and deployments

Services may be provided through websites, applications, cloud platforms, APIs, or third-party integrations.

Use of Services

You agree to use Octalas AI services only for lawful purposes and in compliance with all applicable laws and regulations.

You must not:

• Use services for unlawful, harmful, or fraudulent activities
• Attempt unauthorized access to systems or infrastructure
• Disrupt or interfere with service functionality
• Upload malicious code, malware, or harmful content
• Misrepresent your identity or organization
• Use AI systems to generate illegal or abusive content

AI Generated Content

Octalas AI systems may generate automated responses, recommendations, summaries, or other AI-generated outputs based on provided data and prompts.

While we strive for accuracy, AI-generated content may occasionally contain inaccuracies, errors, or incomplete information. Users are responsible for reviewing and validating outputs before relying on them.

Customer Responsibilities

Customers are responsible for:

• Providing accurate information and content
• Maintaining account and login security
• Ensuring lawful use of AI systems
• Reviewing AI-generated outputs where necessary
• Managing permissions for connected third-party platforms

Intellectual Property

All trademarks, branding, software, designs, code, content, and AI technologies associated with Octalas AI remain the property of Octalas AI or its licensors unless otherwise agreed in writing.

You may not copy, resell, modify, reverse engineer, or redistribute proprietary systems or materials without written permission.

Third-Party Integrations

Octalas AI services may integrate with third-party software, platforms, APIs, hosting providers, or external services.

We are not responsible for the availability, security, performance, or policies of third-party systems.

Service Availability

We aim to maintain reliable service availability, however we do not guarantee uninterrupted or error-free operation at all times.

Scheduled maintenance, technical issues, third-party outages, or circumstances beyond our control may temporarily affect services.

Limitation of Liability

To the maximum extent permitted by law, Octalas AI and the Octalas Group shall not be liable for:

• Indirect or consequential damages
• Loss of profits or revenue
• Business interruption
• Data loss or corruption
• Decisions made using AI-generated outputs
• Third-party platform failures or integrations

Data Protection & Privacy

Use of our services is also governed by our Privacy Policy and Cookie Policy. By using our services, you acknowledge and agree to those policies.

Payment & Subscriptions

Certain services may require payment, subscriptions, or contractual agreements. Fees, billing terms, renewals, and payment schedules will be outlined separately where applicable.

Failure to make payments may result in suspension or termination of services.

Termination

Octalas AI reserves the right to suspend or terminate access to services where these Terms & Conditions are violated, where misuse is identified, or where required by law.

Changes to Services

We may modify, update, replace, or discontinue services, features, or technologies at any time without prior notice.

International Operations

Octalas AI operates internationally, including from Ireland and the United Arab Emirates. By using our services, you acknowledge that data and systems may be processed across multiple jurisdictions.

Changes to Terms

These Terms & Conditions may be updated periodically to reflect changes in services, technologies, legal obligations, or operational requirements.

Updated versions will become effective once published on this page.

Contact Information

For questions regarding these Terms & Conditions, please contact: