AI live chat

TEXT APP FEATURES

AI live chat

With Text App live chat features, you respond in real time, close deals, and deliver AI-powered support that still feels personal.

Octalas - Dubai and Dublin

More sales, less friction

Sell more on your ecommerce website. Capture leads, recommend products, and close more deals, seamlessly.

Grab attention with an always-on widget that encourages conversations and turns visits into sales.

 

Convert more leads with automated campaings shown at just the right time.

 

 

See who’s browsing your site and what they need. Start conversations based on visitor behaviour.

 

 

Know who you’re talking to. See location, browsing history and more, to personalize every interaction.

 

 

AI chat tools for instant, informed replies

Live chat removes the gap between customer questions and decisions. Agents get full visibility into who’s browsing, their past chats, and current intent.

AI reply suggestions

Smart, in-the-moment suggestions tailored to the conversation’s context and history. Help agents respond faster

AI text refine

Polish replies instantly. AI helps improve tone, clarity, and grammar, making every message sound professional and in line

AI tag suggestions

Keep conversations organized without the manual work. AI recommends relevant tags based on the chat content, so agents can stay focused on helping customers.

Octalas AI - Dubai And Dublin

Flawless experience for agents and customers

Live chat is part of the Text App all-in-one workspace — bringing chats, tickets, bots, and full context together so your team delivers great service, every time.

Inbox

Customers move from AI agent to human to follow-up ticket in one smooth workflow. From one conversation to hundreds, your team stays fast, focused, and personal.

Reports

From subtle trends to sudden spikes, Text App detects what’s shifting in your customer data and helps your team act fast to improve, adapt, and grow.

AI agent

Answers common questions instantly, using your company’s content and past chats. Always in the tone you prefer.

Frequently asked questions

What is AI Live Chat?

AI live chat refers to using artificial intelligence to enhance real-time conversations between a business and its customers. In the context of Text App, AI chat means agents can deliver smarter, faster, and more personal support by relying on automation that suggests replies based on context and history, polishes messages for tone and clarity, tags conversations automatically, and summarizes chat threads for smooth handoffs.

AI acts like an intelligent assistant in the background — it doesn’t replace the human touch but amplifies it, helping agents stay fast, focused, and accurate.

Text App is an AI customer service platform that blends live chat, helpdesk ticketing, and an AI agent into one workspace. It helps businesses manage chats, emails, and social messages in a single view, while AI agent handles repetitive questions instantly.

To get the most from live chat features in a support context, follow this approach:

  • Be proactive: Use triggers to reach out before customers even ask. Example: “Need help finding the right plan?” after 30 seconds on the pricing page.
  • Automate the first contact: Use bots to greet users, answer FAQs, or collect issue details before routing to a human agent.
  • Empower agents with context: With full visibility into chat history, visitor behavior, and past tickets, agents in Text App can jump in with accurate, personalized answers — no digging, no delays.
  • Use AI to boost response quality: Let AI enhance replies for tone, clarity, and grammar. Agents focus on the message. AI handles the polish.
  • Keep support collaborative: With internal team chats and a unified inbox, agents can solve complex issues faster without bouncing customers around.
  • Follow up seamlessly: Use chat summaries, workflows, and reports to track trends, spot issues, and continuously improve customer service.

 

  • Real-time messaging
  • Chat widget customization
  • Campaigns for engaging users based on their behavior
  • Chatbots and automation
  • Agent collaboration tools like team chats
  • Visitor insights with detailed customer info
  • Chat history and transcripts
  • Performance analytics with key customer service metrics
  • Omnichannel messaging
  • Data encryption and compliance

 

  • Ecommerce conversion boost: Live chat lets you engage shoppers who are hesitating by triggering a chat with a product recommendation or limited-time offer and close the deal.
  • Lead generation: Live chat functionalities allow you to turn more visitors into leads. Use bots to qualify traffic and grab contact info.
  • Campaign-specific landing pages: Use targeted, automated campaigns on specific landing pages to spark conversations, gather feedback, and boost conversions while interest is high.
  • High-touch customer support: With customer details, chat history, browsing behavior, and intent, live chat lets you deliver fast, personalized answers even to complex pre-sale questions. Ideal for SaaS, finance, and other high-stakes industries.