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|---|---|---|---|
| TEXT INTELLIGENCE | |||
| AI agents | 1 | 10 | 50 |
| Included AI resolutions | 10 / month | 200 / month | 2,000 / month |
| Custom skills | 10 | 10 | 10 |
| Tone of voice | ✓ | ✓ | ✓ |
| UX personalization | ✓ | ✓ | ✓ |
| Multilingual | ✓ | ✓ | ✓ |
| Human takeover | ✓ | ✓ | ✓ |
| AI COPILOT | |||
| Conversation history | ✓ | ✓ | ✓ |
| AI PRODUCTIVITY TOOLS | |||
| Reply suggestions | 5 / user / month | 50 / user / month | ✓ |
| AI text editing | 5 / user / month | 100 / user / month | ✓ |
| Workflows | ✓ | ✓ | ✓ |
| Workflow rules | 3 | 10 | 30 |
| Workflow executions | 300 | 1,000 | 10,000 |
| Ticket language detection | ✓ | ✓ | ✓ |
| AI avatars | ✓ | ✓ | ✓ |
| Tag suggestions | — | ✓ | ✓ |
| Chat topics | — | ✓ | ✓ |
| Ticket summary | — | ✓ | ✓ |
| Chat summary | — | ✓ | ✓ |
| AI canned replies | — | ✓ (coming soon) | ✓ |
| AI KNOWLEDGE HUB | |||
| Knowledge base management | ✓ | ✓ | ✓ |
| Knowledge sources | ✓ | ✓ | ✓ |
