Last Updated: 09/09/2024
At Octalas AI, we are committed to ensuring customer satisfaction with our AI-powered products and services. This Refund Policy outlines the terms and conditions under which refunds are granted, including our seven-day free trial and 30-day money-back guarantee.
1. Seven-Day Free Trial
We offer a seven-day free trial for new customers to evaluate our products before committing to a purchase. During this trial period, you can access all features and functionalities of the product without any charge.
Eligibility: The seven-day free trial is available to new customers only, and each customer is entitled to one free trial per product.
Automatic Billing: If you do not cancel the trial before the end of the seven-day period, your account will be automatically billed for the subscription or purchase amount on the eighth day.
Cancellation: You can cancel the free trial at any time before the trial period ends without incurring any charges. To cancel, please contact our support team at support@octalasai.com or through your account settings.
2. 30-Day Money-Back Guarantee
We stand behind the quality of our products and offer a 30-day money-back guarantee if you are not completely satisfied.
Eligibility: This guarantee applies to all purchases of Octalas AI products made directly through our website or authorized sales channels.
Requesting a Refund: If you are not satisfied with the product, you may request a refund within 30 days of the purchase date. To initiate a refund, please contact our customer support team at refunds@octalasai.com with your order details and reason for the refund request.
Refund Processing: Once your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
3. Conditions for Refund
To be eligible for a refund, the following conditions must be met:
Trial Use: You must have used the product during the seven-day free trial or the initial 30-day period after purchase.
Product Usage: Refunds will not be granted for products that have been significantly used beyond normal trial usage or for customers who have fully utilized the product’s services.
No Refund for Partial Months: Refunds are not applicable for partial months of service or subscription after the 30-day money-back guarantee period has expired.
4. Non-Refundable Items
Certain products or services may be exempt from refunds, including:
Custom AI Solutions: If you have commissioned a custom AI solution or service from Octalas AI, these are non-refundable once the project has commenced.
Third-Party Products: Any products or services purchased through a third-party vendor or platform may not be eligible for refunds through Octalas AI. Please refer to the third-party vendor’s refund policy for details.
5. Changes to the Refund Policy
Octalas AI reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.
6. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us:
- Email: support@octalas.com
- Phone: +353 1 5666 640
- Address: Stone House, Youghal, Co. Cork, Ireland
By using our products and services, you agree to the terms of this Refund Policy. Your satisfaction is our priority, and we are here to assist you with any issues you may encounter.
