Machine Learning is a subset of AI that focuses on developing algorithms and models that allow computers to learn from data and improve their performance over time. It plays a crucial role in enabling AI systems to recognize patterns, make predictions, and adapt to new information.
There are generally two types of AI: Narrow or Weak AI, which is designed to perform specific tasks, and General or Strong AI, which possesses human-level intelligence and can handle a wide range of tasks.
AI has applications in various fields, including:
- Natural Language Processing (NLP) for chatbots, language translation, and sentiment analysis.
- Computer Vision for image recognition, object detection, and autonomous vehicles.
- Machine Learning for predictive analytics, data mining, and pattern recognition.
- Robotics for automation in industries such as manufacturing and healthcare.
- AI-powered personal assistants, recommendation systems, and fraud detection, among others.
AI Assist is a ChatBot feature that dynamically responds to users’ questions without having strictly predefined answers. It’s explicitly trained on the data from your website, help center, or text articles. It uses generative AI to answer questions automatically.
ChatBot is an AI-powered cloud software dedicated to building and launching intelligent chat bots across multiple communication channels. It can help automate customer communication, enhance marketing activities, and grow sales. The ChatBot app can be integrated with a variety of platforms and tools like LiveChat, Shopify, or Facebook Messenger.
AI Assist is an autonomous solution without dependencies on third-party providers like OpenAI (ChatGPT). It’s dedicated to creating customer service chatbots for businesses, while ChatGPT is a broader generative AI service.
The platform can automate both text communication with your customers and internal workflows with a team in your organization. You can easily install a smart bot on your website to automate chats, generate leads, and create other workflows for customer service. For internal operations, embed a digital assistant on your company’s internal website or Slack channel to communicate with your team at scale and automate repetitive tasks.
You can start at $52 a month. To see all ChatBot plans, visit our pricing page.
Yes, you can test the ChatBot platform during a free 14-day trial.
It provides answers based on the content it was previously trained on, such as website pages or text articles. There’s always a risk that an AI model can misinterpret the provided information. Make sure that the bot is trained with the proper scope of data and that it’s thoroughly tested before publishing.
The new AI Assist feature is currently available for bots operating in English. Other ChatBot features are language-agnostic, so you can create a chatbot in any language by starting with Templates or building your bot from scratch in the Visual Builder.
While most available AI models generate uncontrolled outputs, the ChatBot platform lets you create a self-learning model fed with your business data, not random information from external sources. Thanks to that, you’re assured that your customers will get relevant and reviewed information, and your chatbot communication will be free of hallucinations.
Once generated, you can update your bot by training it with additional content from your website, help center, or text documents. You can also improve your bot’s knowledge by adjusting answers to specific questions. In addition, it’s possible to manually edit the chatbot scenario to tailor the conversation flow to your business needs.
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